AI Features
AI that resolves tickets,
not just drafts them.
WhatKaBot's AI reads the conversation, queries your Shopify store, and sends a complete resolution — 24/7, in any language, across all 5 channels.
17
Autonomous AI capabilities
4
AI modes for every workflow
92%
Average resolution rate
How AI works
Four modes.
Four modes.
One for every workflow.
From full autopilot to on-demand drafts — you decide how much AI takes the wheel, per conversation or globally.
Autopilot
AI reads the incoming message, looks up the relevant Shopify data (order status, product info, customer history), and sends the reply — no human needed. Full end-to-end resolution. Best for high-volume, repetitive queries like order tracking and COD confirmation.
Copilot
AI drafts the perfect reply and surfaces it in the compose area. Your agent reviews it, edits if needed, and hits send. You stay in control without starting from a blank screen. Perfect for sensitive conversations or complex multi-issue tickets.
Draft on Demand
Already in a conversation and need a hand? One click generates a full contextual AI draft based on everything in the thread — customer history, previous messages, Shopify data. Use it, edit it, or discard it.
AI Rewrite
Written a reply yourself but want it polished? AI Rewrite improves tone, fixes grammar, simplifies language, and adjusts formality — all before the message leaves your compose box. Never send a rushed or off-brand response again.
Autonomous capabilities
What AI resolves
What AI resolves
without asking you.
Every capability below can be handled end-to-end by the AI in Autopilot mode, with full Shopify context.
01
Order status & tracking
Real-time lookup from Shopify Admin API, including courier tracking links.
02
Full order history
AI has access to every past order for the customer — dates, products, amounts.
03
Product search & recommendations
Searches your synced product catalog and recommends with images.
04
Inventory & back-in-stock
Checks live stock levels and registers customers for restock alerts.
05
COD confirmation
Sends confirmation message, collects response, and tags the Shopify order.
06
Order cancellation
Processes cancellation requests and updates Shopify in real time.
07
Returns & refund requests
Handles the full return flow and initiates refunds per your policy.
08
Delivery address update
Updates shipping address on unfulfilled Shopify orders.
09
Delivery reschedule
Coordinates rescheduling requests with your fulfillment flow.
10
Discount application
Applies valid discount codes to orders directly from the chat.
11
Payment links
Sends Shopify payment links to customers who need to complete a purchase.
12
Order invoice
Generates and sends order invoices on customer request.
13
Human escalation
Detects when a conversation needs a human and routes it cleanly.
14
Auto-tag conversations
Tags conversations by topic, sentiment, and intent automatically.
15
Send product images & media
Attaches product images, videos, and documents mid-conversation.
16
FAQ & knowledge base
Answers questions from your connected knowledge base instantly.
17
Language auto-detection
Replies in the customer's language — Urdu, Arabic, English, Spanish, and more.
Shared Inbox v3
Built for teams.
Built for teams.
Designed for speed.
A real-time 3-pane workspace where all 5 channels land together. Every feature your team needs to move fast and stay aligned.
Real-time, no refresh
Server-sent events push every new message instantly to your inbox.
Collision detection
See a live indicator when a teammate is already viewing the same thread.
Internal notes
Leave private comments visible only to your team on any conversation.
Bulk actions
Resolve, assign, or label hundreds of conversations in a single action.
Conversation search
Search across all channels, messages, customers, and notes instantly.
Channel & label filters
Filter conversations by channel, label, assignee, or status instantly.
Keyboard shortcuts
Navigate, reply, assign, and resolve without touching the mouse.
Mobile PWA
Full inbox experience on iOS and Android as a Progressive Web App — no download needed.
Analytics & CSAT
Know exactly how
Know exactly how
your support performs.
Dashboards covering AI resolution rates, response times, channel volumes, and customer satisfaction — all in one place.
AI volume & resolution
Track how many conversations AI handled and what percentage were fully resolved.
Response time metrics
First response time, resolution time — broken down by channel and agent.
CSAT surveys
Automatic post-conversation satisfaction surveys and aggregated score tracking.
Revenue influenced
Shopify orders tied to AI interactions — see the direct revenue impact of support.